FAQ

Frequently Asked Questions

Everything you need to know about orders, shipping & skincare.

Orders & Payments

Simply browse our products, add items to cart and proceed to checkout. We offer Cash on Delivery across Pakistan.
We accept Cash on Delivery and selected online payment methods.
Yes! Orders can be cancelled within 12 hours of placing them. Contact our support team immediately.

Shipping & Delivery

Delivery usually takes 3-5 working days nationwide.
Yes! Free shipping on orders above Rs. 3000.
You can track your order from the Order Tracking page using your order number.

Returns & Exchanges

We offer a 14-day return policy for unused products in original packaging.
Contact our support team with your order number and reason for return.
Refunds are processed within 5-7 working days after inspection.

Products & Skincare

Yes! Our formulas are dermatology-inspired and suitable for all skin types.
Absolutely. We never test on animals.
Take our Skincare Quiz to find your perfect skincare match.